MaTorii.com
Last Updated: 23/01/2026
At MaTorii, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and share your personal information. This Privacy Policy explains our data practices in connection with our website, mobile applications, and meditation services (collectively, the "Service").
By using MaTorii, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We collect information in the following categories:
1.1 Information You Provide
- Account information: name, email address, password, and profile details
- Payment information: billing address and payment method details (processed by secure third-party payment processors)
- Meditation preferences: your goals, preferred session lengths, favourite themes, and customisation settings
- Prompts and inputs: text inputs you provide to personalise your meditation experience
- Feedback and communications: messages, reviews, and support requests you submit
1.2 Information Collected Automatically
- Usage data: session history, meditation counts, features used, time spent, and interaction patterns
- Device information: device type, operating system, browser type, and unique device identifiers
- Log data: IP address, access times, pages viewed, and referring URLs
- Cookies and similar technologies: as described in our Cookie Policy section below
2. How We Use Your Information
We use your information for the following purposes:
- To provide and personalise the Service, including generating customised meditation content
- To process your prompts and preferences through our AI systems to create tailored experiences
- To monitor prompts for harmful content, including self-harm, threats, or illegal activity, in order to maintain user safety
- To process payments, manage your subscription, and track meditation usage against your plan quota
- To communicate with you about your account, updates, and promotional offers (with your consent)
- To improve and optimise the Service through analytics and research
- To ensure security and prevent fraud or abuse
- To comply with legal obligations and enforce our Terms
3. AI Processing and Third-Party Providers
MaTorii uses artificial intelligence to generate personalised meditation content. This is an important section to understand:
3.1 Data Sent to AI Providers
To generate personalised content, we transmit certain data to our third-party AI service providers, including:
- Your meditation preferences and goals
- Prompts and customisation inputs you provide
- Session context to maintain continuity in your experience
- Anonymised usage patterns to improve content generation
3.2 Our AI Providers
We work with reputable AI service providers who are contractually obligated to:
- Process your data only as instructed by us and for the purposes specified
- Maintain appropriate security measures to protect your data
- Not use your data to train their general models without explicit consent
- Delete or return data upon termination of our agreement
3.3 Data Minimisation
We strive to send only the minimum data necessary to provide you with a personalised experience. We do not send your full name, email address, or payment information to AI providers.
4. Content Monitoring and Safety
To protect our users and maintain a safe environment, we monitor prompts and inputs submitted to the Service for harmful content. This monitoring is conducted to detect content that may indicate self-harm, suicidal ideation, intent to harm others, or illegal activity.
If harmful content is detected, we may retain relevant data (including prompts, account information, and usage history) for the purposes of:
- Investigating potential Terms of Service violations
- Protecting the safety of our users or the public
- Complying with legal obligations
- Cooperating with law enforcement or emergency services where required or permitted by law
5. Data Sharing and Disclosure
We may share your information with:
- Service providers: third parties who assist us in operating the Service (hosting, analytics, payment processing, AI providers)
- Business transfers: in connection with a merger, acquisition, or sale of assets
- Legal requirements: when required by law, court order, or governmental authority
- Protection of rights: to protect our rights, privacy, safety, or property, or that of our users
5.1 Disclosure to Law Enforcement and Authorities
We may disclose your personal information, including account details and prompt history, to law enforcement agencies, emergency services, or other relevant authorities in the following circumstances:
- Where we reasonably believe there is an imminent risk of serious harm to you or another person
- Where we reasonably believe illegal activity has occurred or is being planned
- In response to a valid legal request, such as a court order, subpoena, or warrant
- Where otherwise required or permitted by applicable law
We do not sell your personal information to third parties for their marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide the Service and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Investigate potential violations of our Terms or harmful content
When you delete your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law or for legitimate safety or legal purposes. Anonymised and aggregated data may be retained indefinitely for analytics and service improvement.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information
- Portability: request a portable copy of your data
- Objection: object to certain processing of your information
- Restriction: request restriction of processing in certain circumstances
- Withdraw consent: withdraw consent where processing is based on consent
Please note that certain rights may be limited where we have a legitimate interest or legal obligation to retain data, such as for safety monitoring or legal compliance purposes.
To exercise these rights, please contact us using the details in Section 13. We will respond to your request within the timeframes required by applicable law.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your sessions and maintain security
- Analyse usage patterns and improve the Service
- Deliver relevant content and advertisements (with consent where required)
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy decisions where applicable.
11. Children's Privacy
MaTorii is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
m-spacemedia
Data Protection Officer (if applicable)
Email: privacy@matorii.com
For EU/EEA Residents:
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.