We want your experience with the practice to feel considered and respectful. If something isn’t right, we’ll try to meet you fairly.
The services available on Matorii.com are provided by m-spacemedia, with Paddle acting as the Merchant of Record for all payments and cancellations.
Consumer right to cancel
If you are a Consumer and unless the exception below applies, you have the right to cancel this Agreement within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send your communication concerning your exercise of the cancellation right before the expiration of the 14-day period.
To cancel your order, you must inform Paddle of your decision to cancel. To ensure immediate processing, please do so by contacting Paddle through their support channels.
Please note that in respect of subscription services, your right to cancel is only present following the initial subscription purchase and does not apply to subsequent automatic renewals.
You also have the right to inform us of your decision using the model cancellation form below, or by making any other clear and unambiguous statement through our available communication channels. If you use our online “Contact Us” form, we will communicate acknowledgment of receipt of your cancellation request to you without delay.
Model cancellation form
To: Paddle, Buyer Support Team
I hereby give notice that I cancel my contract of sale for the following Products:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
Effect of cancellation
If you cancel this Agreement as permitted above, we will reimburse to you all payments received from you.
We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed of your decision to cancel this Agreement.
We will make the reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees as a result of the reimbursement.
Exception to the right to cancel
Your right as a Consumer to cancel your order does not apply to the supply of Digital Content that you have started to download, stream, or otherwise acquire, or to Products which you have already had the benefit of.
Refund policy
Refunds are provided at the sole discretion of Paddle and on a case-by-case basis, and may be refused.
Paddle will refuse a refund request if there is evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.
This does not affect your rights as a Consumer in relation to Products which are not as described, faulty, or not fit for purpose.
Cancellations
You can cancel your subscription at any time through your account settings. Cancellation stops future renewals but does not retroactively refund past charges.
Exceptional circumstances
We understand that life happens. If you believe you have a special circumstance, please reach out — we read every message and respond with care.
Contact: orders@matorii.com